Home / Local News / Bank commissions smart machines in the east
Though they may not have a physical branch of CIBC FirstCaribbean, the people of St. Philip and the eastern side of the island will now have a number of the services of the bank with the installation of two Smart ABMs on the compound of Emerald City Supermarket in Six Roads St. Philip.
The two machines were officially commissioned when managing director for Barbados OpCo, Donna Wellington, visited the St. Philip location with director, Retail Banking Channels, Michelle Whitelaw and senior manager ABM Deployment and Strategy, Jason White.
Previously, the site housed two cash dispensing machines but now the replacement with these two machines means that the residents of St. Philip and those using the supermarket compound can now deposit cash which will be credited to their account immediately; deposit up to 50 bills at a time with no envelope and deposit up to 10 cheques at once, also without an envelope. Customers can now also review on screen images of cheques deposited and have them printed on the receipt if required.
Wellington explained that this is a first for the bank to be set up at this level in a remote location, as all the other Smart ABMs are located within the physical banks to date.
“It was a real effort on the part of the technical team to find the right location and make it work because the clients’ funds are being dealt with in real time so all the connections, had to be right for both the physical security of the customers and of the machines,” she stated.
She expressed thanks to Andrew Bynoe and his team at Emerald City for allowing the bank the facilities to do the back-of-house operation inside the supermarket and the prime space on the outside.
Whitelaw explained that the new ABMs were in response to requests from customers in St. Philip and St. John, whose nearest ‘live’ branch was at Sheraton Centre in Christ Church. She said positioning of the ABM’s there is also part of the bank’s digital transformation strategy.
She added that there are digital banking officers now in the branches to help customers, especially senior citizens, to transition to the use of the new digital channels.
The digital banking officers can be accessed by all customers to help them either use the new ABMs or to set up and use online or mobile banking facilities.
The bank officials confirmed that they are also working with the Central Bank of Barbados to ensure that the change to the new polymer notes coming later this year will be accommodated in the ABMs flawlessly. (PR)
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